Lenovo

An overview of the 12-year relationship between Lenovo and the DoubleBlaze team

An overview of the 12-year relationship between Lenovo and the DoubleBlaze team

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Lenovo Relies on DoubleBlaze Team for Twelve Years of Core eCommerce Transformation

  • $billions in online sales enabled and grown via smart eCommerce solutions
  • Unbroken track record of 25+ successful major releases
  • DoubleBlaze fills critical roles including the lead project manager and the overall solution architects
  • DoubleBlaze evolves from subcontractor to trusted partner
  • DoubleBlaze staff integrate with Lenovo eCommerce operations team

We know that DoubleBlaze can step up to any  eCommerce challenge or opportunity. They’ve stepped up every time for twelve years.

The Lenovo Challenges: 2005 to Present

Since its 2005 inception as a global computer vendor, Lenovo has required an industry-leading eCommerce platform.

To reach and maintain the no. 1 position in global PC sales, Lenovo has needed a reliable partner that lives on the forward edge of eCommerce technologies, and that also understands Lenovo’s supply chain, business operations, and business goals.

Intelligent configuration and pricing tools, and integration with supply chain operations are just a few of the challenges that have called for innovative and practical solutions.

Since 2006, DoubleBlaze staff have worked with Lenovo to meet their eCommerce needs and challenges — first as a subcontractor and now as a primary consultant supporting Lenovo’s eCommerce activities.

Shannon Murray, Lenovo’s Director of Web Operations and Insights, describes some of the capabilities the DoubleBlaze team has recently demonstrated:

 

  • Configure To Order (CTO) tools have increased sales dramatically while reducing required inventory.
  • Flexible pricing and real-time offers have increased sales and margins by providing personalized, behavior-based pricing.
  • Conversion tools have reduced lost sales from abandoned carts.
  • DoubleBlaze’s on-site contract staff are fully integrated into Lenovo teams, providing:
  • eCommerce operations support (i.e., developing and running the eCommerce system),
  • Business support (e.g., creating site content, identifying new business partners, reporting analytics), and
  • Product enablement (i.e., making sure new products are ready for sale on the site by the required date).

 

 

These results are part of a long chain that began with Lenovo’s first major eCommerce site, built just in time to support the 2006 holiday sales season. The six-month project (inception to live) for the entire US. consumer business was an extremely ambitious and successful launch that marked the beginning of DoubleBlaze’s relationship with Lenovo.

 

Success Factors

 

How has DoubleBlaze earned its position as a trusted advisor? Shannon Murray at Lenovo and Ron Boling at DoubleBlaze point to several factors:

 

 

  • A commitment to technical solutions that solve business problems
  • Strategic choices over which functionalities to roll out with each major release (typically 20-30 functions per release, three releases per year)
  • Management acumen to get challenging projects over the finish line
  • Innovative approaches to solve technical and business challenges
  • In-depth knowledge about the Lenovo organization across many functions and geographic divisions
  • Exceptional communication skills
  • High integrity — representing the facts as they are and providing recommendations in Lenovo’s best interests
  • High-quality recruiting, placement, and mentoring of technical staff to work alongside Lenovo staff
  • Expertise with many payment methods
  • Design to prevent large-scale security threats unique to eCommerce

 

No matter what our technical or business challenge is, we are confident about the outcome because…

Snapshots from the Last Twelve Years

Here are a few of the effective and innovative approaches DoubleBlaze has implemented for Lenovo:

Needs and Opportunities

Solutions

Implement multiple major releases each year without jeopardizing live website

The DoubleBlaze team uses a hybrid agile development process that allows for fast prototyping, confirmations, and iterations created by a team of 60+ people. Releases go live with dozens of new functions — wholesale changes with significant new capabilities — several times per year.

DoubleBlaze manages risk based on a thorough understanding of the technical implications of new functions and business readiness to support new capabilities. This approach is critical when making changes to a 24 x 7 system that  supports 20,000 to 50,000 sessions per day.

Configure-to-order (CTO) Tools

DoubleBlaze designed a  CTO process to meet both customer preferences and shape demand based on supply chain constraints. Gap pricing techniques were used to encourage upgrades and increase attach rates. CTO improvements increased revenue while simultaneously reducing inventory requirements.

Flexible, Personalized Pricing

With jda software, DoubleBlaze created an extremely flexible pricing infrastructure. Lenovo drives additional profit through methods like targeted e-coupons, cart based discounts, and specialty pricing for different customer classes.

Real-Time Conversion Tools

DoubleBlaze has created smart algorithms to boost conversion rates via custom incentives, recommendations, or bundled offers at specific points during a visitor’s progress through the purchase process.

Defense against eCommerce Security Threats

DoubleBlaze is experienced with the evolving large-scale security threats (malicious or accidental) that are unique to eCommerce. We understand how all tiers of the network and application infrastructure need to work together to detect and stop them.

Adaptability to Meet International Customer Purchasing Preferences

Customers can complete their purchases using any number of payment methods such as PayPal, Lenovo-branded financing, or specialized credit cards in Korea or bank payment methods unique to Latin America. Customers can also make purchases with a combination of payment methods such as a credit card plus a gift card, or multiple gift cards plus financing.

We are proud of our long relationship with Lenovo because… Ron/Ryan, DoubleBlaze